FAQ’s Frequently Asked Questions
1. How can I open an account with you?
Europe Limousine welcomes corporate and personal accounts. We offer personalized service to every client whether you are a first time client or a frequent client. Opening a new account is easy! Simply call our 24 hour Customer Service team (888-EURO-LIMO) and they will assist you in the short process, or sign up online using our secure online reservation system.
2. What types of payment do you accept?
Europe Limousine only accepts all major credit cards such as Visa, American Express, Mastercard, Diners, and Discover. Unfortunately we do not accept Cash or Check.
3. What is the correct procedure to cancel my trip without being charged a late cancel?
Europe Limousine requires thirty minutes notice prior to a New York City transfer, and a minimum of two hours notice for a National booking. International cancellations and specialty vehicles (busses, vans, stretches etc.) have different cancellation requirements so please inquire at the time of booking.
4. How do I avoid a No Show?
A No Show can occur for a variety of reasons. Sometimes a passenger is unaware that they have a booking with Europe Limousine scheduled. To alleviate that we send out complimentary “24 Hour Reminders”. If you receive a reminder and are not supposed to have a reservation booked please contact us immediately to avoid a car being dispatched the next day. Another frequent No Show occurs when a client does not see his/her chauffeur and simply leaves. Europe Limousine highly advises against this practice. Our chauffeurs are ALWAYS at your scheduled pickup location unless you have been contacted otherwise. Heavily congested city blocks or a gluttony of Name signs in an airport baggage claim can obscure a vehicle or chauffeur, so please don’t hesitate to call us and we will connect you with your driver right away. Additionally “On Location” status e-mails are sent when a chauffeur arrives with their name and telephone number to contact them directly.
5. Will I be picked up on time if my airport pickup is delayed or ahead of Schedule?
Europe limousine’s uses our state of the art flight tracking software to track all inbound and outbound flights. Our software keeps dispatch updated minute by minute to any changes even if it’s something like a new gate arrival or terminal change.
6. When is waiting time charged?
Europe Limousine always gives our clients a complimentary 15 minute grace period for all pickups. International arrivals get a 30 minute grace period as we understand the delays and occasional frustrations of going through customs after a long flight. Waiting time is billed on a per minute basis following this allotted grace period.
7. If I have 4 adults do I need an SUV?
Europe Limousine always recommends an SUV for more than 3 people to fit comfortably. This larger vehicle offers an extra row so that our clients have the room needed. You could technically fit 3 adults in the back row of a sedan and 1 in the front but it will be extremely tight.
8. Can we book Europe Limousine anywhere in the world?
Yes, Europe Limousine is available in practically every major city worldwide. If the location seems obscure or you want clarification call us or e-mail firstname.lastname@example.org, 24 hours a day and we will give you a quick reply. There are a few select remote locations that we do not service, but that would only be due to safety and liability concerns. Europe Limousine always puts our client’s safety first and provides only the best transportation for our clients in any market they are travelling in.
9. Why is JFK Jetblue arrivals always a curbside pickup?
The parking lot for JFK Jetblue arrivals which arrives in Terminal 5 takes about 15 minutes to walk too. During periods of extreme heat in the Summer or extreme cold during the Winter months this walk to the car is not comfortable. For this reason we always advise our clients to retrieve their bags, and contact us when they are walking outside. The chauffeur will meet them curbside. This alleviates the long walk and occasional weather conditions.
10. Do I ever have to give the chauffer my Credit Card info?
Europe Limousine does all billing at our NYC based headquarters. Our chauffeurs are never privy to our client’s payment information, and should never be provided any of that information. All payments, invoicing and payment related information is only provided to our customer service and accounting team.